Privacy Policy

Last updated: September 2026

Your privacy matters to us. This policy explains what data we collect, why we collect it, and your rights over it.

1. What We Collect

We collect your name, email address, profile information (city, state, skill level, avatar), and your activity in the app — posts, comments, likes, event registrations, game commitments, reviews, club memberships and messages. We also collect:

  • Payments — When you buy or sell, Stripe processes the payment. Card, bank and tax details go to Stripe directly and are never stored by us; we keep the order, the amounts and the payout reference.
  • Sellers — If you apply to sell, we collect your legal name, date of birth, postal address, phone number and any identification document you upload, so we can review the application. Stripe separately verifies your identity and bank account.
  • Location — Your city and state from your profile. If you tap a “near me” control, your device shares its coordinates with us for that search; we use them to sort results and do not save them to your profile. Games and clubs store the coordinates of their venue, not of any person.
  • Device and usage — Device type, a per-device identifier, and how you use the app — the screens you open, what you tap, search for, view, save and buy, and how long you spend. This is collected by our own software and goes only to us; we do not use third-party analytics services, tracking pixels or advertising SDKs. Guests get the same identifier so we can measure the app without knowing who you are.
  • Notifications — If you turn on push notifications, the subscription your browser issues for that device.
  • Points and referrals — The points you earn, what earned them, and — if you arrived on an invite link — who invited you.

2. What Other People Can See

Some of what you do is public to other members by design, so it is worth being plain about which parts:

  • Your profile — Name, username, photo, city, skill level and DUPR rating if you connect one.
  • The leaderboard — While a giveaway is running, your name, photo and point total appear in standings any signed-in member can open.
  • Reviews and posts — Reviews you write about a game, and anything you post or comment, are shown with your name and photo.
  • Games — Hosts and other players can see who has joined a game.
  • Private — Your email, phone, date of birth, address, any identification you upload, payment details and direct messages are never shown publicly.

3. Why We Collect It

We use your data to operate the platform, connect you with other players nearby, process event registrations and payments, verify DUPR ratings, run promotions such as points and giveaways, personalise what you see (below), and improve our service. We do not sell your personal data to third parties, and we do not use it for cross-context behavioural advertising.

4. Personalised Content and Sponsored Listings

We use your activity within Paddle Country Club — the games you join, what you search for, view, save and buy, your skill level and your city — to decide what to show you and in what order: games, players, coaches, clubs, shop listings and sponsored items. Personalisation is always on; there is no setting to turn it off. It is based only on what you do inside this app. We never buy data about you from anyone, and we never share or sell your activity to advertisers, sellers or any other company. Sponsored items are labelled “Sponsored” or “Ad”. An advertiser sees only totals — how many times their listing was shown, tapped or bought — never who you are or what else you did. A seller sees your name and order details only when you buy from them.

5. AI Features Disclosure

Paddle Country Club uses artificial intelligence (AI) to power certain features, including the in-app Pickleball Assistant, content moderation suggestions, and player recommendations. AI-generated responses are for informational purposes only and may not always be accurate. Our AI features are powered by third-party AI providers. Interactions may be processed by these providers solely to generate your response and are subject to their privacy policies. We do not use your personal conversations to train AI models without your explicit consent. This disclosure is made in accordance with FTC guidelines on AI transparency.

6. DUPR Integration

If you connect your DUPR account, we store your DUPR ID and rating to display on your profile. Your DUPR credentials are never shared publicly.

7. Communications

We may send you notifications about game activity and platform updates. You may opt out at any time by contacting support.

8. Your Privacy Rights (CCPA & applicable law)

Regardless of where you live, we honor the following rights for all users:

  • Know — You have the right to know what personal information we collect and why.
  • Access — You may request a copy of the personal data we hold about you.
  • Correct — You may request correction of inaccurate personal information.
  • Delete — You may delete your account and associated data yourself at any time from Settings → Delete account, or request deletion by email.
  • Opt Out of Sale/Sharing — We do not sell or share your personal information for cross-context behavioral advertising. No opt-out is required, but you may confirm this in writing by contacting us. Personalisation of what you see inside the app uses only your activity within Paddle Country Club and is not a sale or share; it is always on.
  • Limit Sensitive Data Use — We collect limited sensitive data (e.g., location, payment info) only as necessary to provide the service. You may request we limit its use.
  • Non-Discrimination — We will never deny you service, charge you a different price, or provide a lower quality of service because you exercised any of these rights.

9. How to Exercise Your Rights

To submit a request, email legal@paddlecountryclub.com with the subject line matching your request (e.g., "Data Access Request", "Delete My Account", "Data Correction Request"). We will respond within 45 days. You will not be required to create an account to submit a request, and we will verify your identity before processing sensitive requests.

10. Who We Share It With

We share only what a service needs to do its job:

  • Stripe — Payments and payouts, including seller identity and bank verification.
  • DUPR — Only if you connect your DUPR account, to read your rating and submit match results you choose to submit.
  • AI provider — Assistant conversations only, to generate a reply.
  • Apple Maps — Map tiles and place lookups when you use the map or search for a venue.
  • Hosting — Our hosting and database provider stores the data described above on our behalf.

11. Data Retention

We retain your data for as long as your account is active. When you delete your account we remove your profile, posts, comments, likes, saves, follows, notifications, points and referral records, push subscriptions, seller application and club or group memberships, and we anonymise your messages so other people’s conversations stay readable. Records of completed purchases and payouts are kept for as long as tax and accounting law requires, and giveaway results already drawn are kept as a record of the draw. Everything else is removed within 30 days.

12. Data Security

All data is encrypted in transit via TLS. Access controls limit who can view your information internally.

13. Children

Paddle Country Club is not intended for users under 18. We do not knowingly collect data from minors.

14. Contact

For privacy questions or to exercise your rights: legal@paddlecountryclub.com